Returns & Exchanges

Last Updated:​ [10/01/2026]

I strive to ensure you’re satisfied with every purchase from moderneco.shop. This policy outlines how returns and refunds are handled.

1. Return Eligibility​

You may request a return if:

• The item is unused, in original packaging, with tags intact.

• Your request is submitted within 30 days​ of delivery.

• The product is defective, damaged, or incorrect due to an error on my part.

⚠️ Non-returnable items:

• Digital downloads, custom-made products, or clearance items (marked “Final Sale”).

2. Refund Process​

• Step 1: Contact me at support@moderneco.shop​ with your order number and reason for return.

• Step 2: I’ll provide a return address and instructions.

• Step 3: Once I receive and inspect the item:

  • Approved refunds are issued to your original payment method​ within 3–7 business days​ (bank processing times may vary).

  • Store credit may be offered if preferred.

3. Non-Refundable Situations​

Refunds cannot​ be issued for:

• Items returned after 30 days.

• Damage caused by misuse, accidents, or improper handling.

• Products without original packaging or showing signs of use.

• Return shipping costs (unless I shipped the wrong/defective item).

4. Damaged or Incorrect Items​

If you receive a damaged, defective, or incorrect item:

• Email support@moderneco.shop​ within 48 hours​ of delivery.

• Include photos/video of the issue and your order number.

• I’ll cover return shipping costs and send a replacement or refund.

5. Contact Me​

For return requests or questions:

• ✉️ Email: support@moderneco.shop

• 📬 Address: 396 Eron Way, Winter Garden, FL 34787

• 📞 Phone: +1 (570) 796-2075